Frequently Asked Questions

Our AI analyzes facial features to match your uploaded selfie against thousands of race photos. For the best accuracy, please use a clear photo without sunglasses or a hat.

If your bib was hidden or folded, the system might miss it. In this case, please try the 'Upload A Selfie' feature to find your photos.

Downloads are delivered instantly via email once your payment is confirmed. You can also access them under the "My Orders" section of your account.

For events in Malaysia, we accept FPX, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay. We also accept Manual Bank Transfers.

Manual bank transfers are processed once you have attached your proof of payment during checkout. Our team will review your order, and your digital photos will be sent to your email once verified.

For group or bulk discount inquiries, please contact our support team directly.

All digital downloads are delivered as high-resolution JPEGs, suitable for both high-quality printing and social media sharing.

Please check your Spam or Junk folders. If the email is still missing after 10 minutes, contact our support team with your race name and bib number.

We typically host photos for 12 months following an event. We highly recommend downloading and backing up your photos to a personal device for long-term storage. Contact us if you have any concerns.